baytechIT | Western Massachusetts
If you believe that a smile and positive attitude can come shining through during a simple phone call, then you should definitely apply to join our team as a Service Desk Agent.
Passion for people, patience, and a knack for problem-solving are key attributes of your personality and while you’ll have plenty of back-up when you need it, you’ll earn the moniker “Dr. IT” with your ability to diagnose and cure the technical ills of our clients.
Under general supervision, our Service Desk Agents work in a fast-paced call center environment, diagnosing problems and providing second-tier support to end users for either PC, server, or mainframe applications and hardware.