A managed service provider and value-added reseller, baytechIT is one of the only “health-centric” MSPs in the country. The company operates a US-based call center staffed by healthcare analysts, adept at meeting the unique and often time critical needs of the clinical environment.

BaytechIT is a unique joint venture between Pixel Health and Baystate Health of Springfield, Massachusetts, one of the first successful independently operated managed services providers in the country. The effort has allowed Baystate Health to effectively monetize its substantial internal IT investment while improving service levels and response times by 21 percent.